Terms and Conditions
Welcome to Noweir AlSubaie. These Terms and Conditions (“Terms”) govern your use of our website noweiralsubaie.com (the “Site”) and all services and products offered through it.
By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Site.
1. Definitions
- “We”, “Us”, “Our”, “Store”, “House”: Refers to the Noweir AlSubaie store.
- “You”, “Customer”: Refers to any person using the Site or ordering products from it.
- “Products”: Refers to all fashion items, including Haute Couture designs, bridal gowns, and ready-to-wear pieces offered for sale on the Site.
2. Use of the Website
- Eligibility: To use this Site and order products, you must be of legal age to form a binding contract in your country of residence.
- Account: You may be required to create an account for certain features. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- Prohibited Use: You may not use the Site for any illegal or unauthorized purpose. You agree not to use the Site in a way that could damage it or disrupt its services.
3. Orders and Products
- Haute Couture & Bridal Orders (Custom Orders):
- These products require an initial consultation and appointment.
- All details (measurements, design, fabrics, price, production time) will be agreed upon during the consultation and documented in writing.
- An order is considered confirmed upon payment of the agreed-upon deposit or full amount.
- Pricing and Payment:
- All prices are listed in Saudi Riyal (SAR) and are inclusive of Value Added Tax (VAT) where applicable.
- We reserve the right to change prices at any time without prior notice.
- Payment is processed through the secure payment gateways available on our Site.
4. Shipping and Delivery Policy
- Production Time: You will be informed of the estimated production time for custom orders. This period begins from the date the order is confirmed.
- Shipping: We ship products to the addresses provided in the order. Shipping costs and delivery times vary based on location and the shipping carrier.
- Delays: We are not responsible for any delivery delays caused by circumstances beyond our control (e.g., customs clearance, carrier delays).
5. Cancellation, Return, and Exchange Policy
- Custom Orders (Haute Couture & Bridal):
- Cancellation: Due to the bespoke nature of these products, an order cannot be canceled once production has begun. The deposit paid to confirm the order is non-refundable.
- Returns & Exchanges: Products that are custom-designed and tailored to a client’s specific request are non-returnable and non-exchangeable.
- Ready-to-Wear Products (if available):
- Ready-to-wear items may be returned or exchanged within 15 days of receipt, provided the item is in its original, unused condition with all original tags attached.
- The customer is responsible for return shipping costs.
- Manufacturing Defects: In the event of a clear manufacturing defect upon receipt, please contact us immediately within 24 hours of delivery to address the issue.
6. Intellectual Property All content on this Site, including text, graphics, logos, images, and fashion designs, is the exclusive property of Noweir AlSubaie and is protected by copyright and trademark laws. It may not be copied, reproduced, or used without our express written permission.
7. Limitation of Liability To the fullest extent permitted by law, Noweir AlSubaie shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of the Site or products purchased from it.
8. Governing Law These Terms shall be governed and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Riyadh.
9. Amendments to Terms We reserve the right to modify these Terms and Conditions at any time. The updated version will be effective upon posting on the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.